Shipping Policy
Shipping Policy for Zoua
Thank you for visiting and shopping at Zoua. The following are the terms and conditions that constitute our Shipping Policy.
Domestic and International Shipping Policy
Shipment processing time: All orders are processed within 2-4 business days. Orders are not processed, shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We aim to meet the following delivery times:
- FREE Standard Shipping: 7-14 business days
- Premium Shipping: Skip the line & Order Processed First
Please note that these are only estimates and we cannot guarantee exact delivery times. Factors such as high sales seasons, public holidays, and shipping delays can extend these timelines. The delivery timeframes do not include any delays in processing times at customs.
Shipping Delays
While we strive to deliver your products within the specified timeframe, there are instances when the delivery may take longer due to unforeseen circumstances. These include, but are not limited to, high sales season, shipping carrier delays, customs delays, or other factors affecting transportation.
Order Confirmation & Tracking
You will receive an order confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24-48 hours. If you do not, you may contact our customer support email or leave a message on our live chat.
Customs, Duties, and Taxes
Zoua is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Full cost of shipping that we charge you is calculated on checkout, we do not charge extra fees for certain countries.
Damages
Zoua is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship worldwide. Shipping times for international orders can vary greatly due to customs. Please keep this in mind when placing your order.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Thank you for shopping with Zoua!