Privacy Policy for Zoua

Last updated: September 7, 2023

This Privacy Policy outlines how Zoua, accessible at www.zoua.co.uk (“Site”), collects, uses, and discloses your Personal Information when you visit the Site or make a purchase.

For any questions or concerns about this policy, please contact us using our Live Support chat on our website.

Personal Information We Collect

When you visit our Site, we gather certain data automatically and other data is shared when you make a purchase or contact our customer service. Here are the types of Personal Information we collect:

Device Information

• Purpose: To optimise our Site for a better user experience.
• Source: Automatic collection via cookies.
• Shared With: Shopify, our website host.
• Information Collected: Browser version, IP address, time zone, and browsing behavior.

Order Information

• Purpose: To fulfill orders and provide customer service.
• Source: Provided by you during checkout.
• Shared With: Shopify, our website host.
• Information Collected: Name, billing address, shipping address, email address, and payment information.

Customer Support Information

• Purpose: To assist with customer support.
• Source: Provided by you during support interactions.
• Shared With: None, unless necessary for support.
• Information Collected: Conversations, contact info, and other relevant data.

Minors

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that their child has provided Personal Information, contact us to remove it.

How We Use Your Personal Information

We utilize the Personal Information collected primarily for fulfilling orders, customer service, and to inform you about promotions or updates related to our products and services.

Sharing Your Personal Information

We share your information with third-party services to help us fulfill orders, conduct business operations, and comply with legal requirements. For example, we use Shopify to power our online store.

Your Rights

GDPR Rights

If you are a resident of the European Economic Area, you have several rights under the GDPR. You may request access to, or correction of, your Personal Information, and even its erasure. To exercise these rights, contact us using our Live Support chat on our website.

CCPA Rights

If you are a California resident, you may request the same rights as listed under GDPR.

Changes to this Policy

We may update this Privacy Policy for legal or operational reasons. Updates will be posted on this page.

Complaints

If you have any complaints, reach us using our Live Support chat on our website. If you're unsatisfied with our response, you may contact your local data protection authority.