Contact Us

To contact us, please use our website live chat, we aim to respond within 24 hours.

BEFORE you contact us, here are some quick answers to common questions. Also refer to the FAQ page (Frequently Asked Questions) on the product's page for more information.

When will I receive my tracking number?
You will usually receive your tracking number within 2 to 4 days of ordering, when the item has been processed and is to be shipped.

Why isn't my tracking number working?
It may take up to 5 days for your tracking number to activate once you receive it and is also dependent on your location and shipping destination, also if the item is still flying via the air, it will take some time to update, this is also the same for clearing the customs.

How fast are delivery times?
Please refer to our "Shipping Policy Page"

What is the exchange/return policy?

Orders can be refunded within 30 minutes of purchasing due to orders seeing fulfilment after they are placed on the store. We also have a 30 day refund policy for items that arrive damaged, if you provide proof and reason of return - please read our refunds and returns policy.

For more questions contact our support here using our Live Chat on our website, we will respond within 24 hours.